Frequently Asked Questions
Everything you need to know about your Balance Phone experience.
What makes the Balance Phone different from standard smartphones?
The Balance Phone is designed to minimize digital distractions by featuring a custom interface and curated app selection, helping you reclaim your time while staying connected to essential tools.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for mobile devices?
We offer a 30-day money-back guarantee. If you are not satisfied with your device, you can return it in its original packaging for a full refund, minus shipping costs.
Does the Balance Phone come with a warranty?
Yes, every Balance Phone includes a 1-year limited hardware warranty that covers manufacturing defects and hardware malfunctions under normal use.
Which network carriers are compatible with the Balance Phone?
Our devices are sold unlocked and are compatible with most major GSM carriers worldwide. We recommend checking with your specific provider to ensure 4G/5G band compatibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.