Returns & Exchanges
At Balance Phone, we want you to be completely satisfied with your minimalist mobile experience. If your device isn't the right fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Device
Ensure the phone is factory reset, free of any personal data, and placed back in its original packaging with all included accessories.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our technical team inspects the device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing